Boulder Auto Repair

Thank you Katrina for these words! We're delighted to hear that you had a great experience with us in Boulder - customer satisfaction is a priority, and we're glad we could exceed your expectations.

Thank you, Lauren, for the lovely review! We pride ourselves on providing excellent service and being honest with our customers, and we're glad you choose us as your local Boulder auto experts.

Thank you for this note, Hannah! We love being your trusted mechanic and we're here for you in Boulder when you need us.

Thanks for the awesome review, Trevor! It's great to hear that you had a positive experience with us and we look forward to being your trusted mechanic and service provider for your Sprinter Van here in Boulder.

Thank you for your feedback. We're sorry to hear about your concerns and take all reviews seriously as we aim to provide transparent, reliable service. Unfortunately in your case an operable driver side window is a prerequisite for service at our shop. You can understand that driving a large vehicle inside of a building with very expensive equipment and vehicles in close proximity represents a significant liability. Our shop is in fact 120 feet deep and it can be tricky to get into the bays when there are up to 15 other vehicles being serviced simultaneously. To address this we have developed a number of procedures that are designed to prevent damage to vehicles and harm to our employees. I'm sorry if you don't agree with our emphasis on safety, but it is our policy nonetheless. This was explained to you in person very politely. To clarify, the response "we all have to eat" was in regard to your insistence that we perform services on your van for free. We indeed do have bills to pay here and we absolutely do not work for free.

Hey Tracey. It was good to meet you and we are glad to have you as a new customer. We would love to continue service on your Toyota. On the subject of your sunglasses and the recent service, I believe this is more correlation and less causation. I'm confident that it is a very unfortunate coincidence and I really hope you will consider the possibility that you could have misplaced them. In our phone conversation I had offered to sit down with you and go over all of the security footage from when your Highlander was in for service. I would like to personally show you there is absolutely no chance that one of my employees stole your sunglasses and put you at ease in this regard. Our shop is wired to the moon with security cameras and we have had zero issues with theft over the last 10 years we have been in operation. If in that meeting we find that there is something I missed or that I am somehow wrong I will be happy to replace the sunglasses and I'll even buy you an extra pair. In the future it is a good policy to remove all of your valuables from your vehicle during service. It absolves both you and your mechanic of all possible liability for lost items and is a best practice for all parties involved.

Thank you so much for the kind words. We’re thrilled to hear that you had such a positive experience with the service at The Shop in Boulder with your Toyota Tacoma.

Bill - its been great dong service on your Sprinter Van and your Toyota Rav4 here at The Shop in Boulder.

Bill, thank you for being a loyal customer for three years! We're glad to service both your Toyota Tacoma and Honda Fit. Our priority is providing honest inspections and prioritizing repairs, and we're grateful for your appreciation of our technical expertise and customer service.