It was time to stop going to the dealership with my 2020 Tacoma as I was fed up with the poor quality of work and lack of accountability from the mechanics or service writers. As an independent business owner myself I focused on finding a local, independent specialist. I checked out many prospective shops through Google and other reviews, and settled on The Shop Automotive as looking solid. It turns out they are! Easy appointment booking; great communications regarding appointment time; an in-depth chat with the owner when I brought in my truck; a full inspection that was unexpected and complimentary; and a thoughtful and detailed explanation of what came up in the inspection, pluses and minuses of addressing the issues, and full disclosure of fees. Oh, and the work I needed done was completed on time and at the rate I was quoted. My Tacoma and I have found an excellent resource for getting many more miles and years together.
Brett, thank you for your detailed review! Your Toyota Tacoma is in great hands at The Shop Automotive, we're always happy to perform an inspection and discuss the results, and we look forward to providing excellent service for all your future automotive needs.
- The Shop Automotive LLC