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5

Great service and follow up. Offered advice on fluid change they felt would be better economically for me than them performing. Solid service and advice. Thanks.

5

These guys know their way around a Sprinter. Incredibly thorough, proactive, and timely.

5

The Shop Automotive provided prompt and excellent service. I would highly recommend them for working on your MB Sprinter.

5

Purchased an unfitted sprinter that rode like the back of an army duce and a half. My passengers said they hurt after even short rides. The Shop Automotive was referred by a local van upfitter for suspension work. Working with Patton, and he was very professional and knowledgeable. Had the vehicle weighed and found we were within 1000lb of max weight. Set a plan to lift the vehicle, replace shocks, springs and sway bar. Vehicle now rides more like a sedan than a truck at a reasonable price (in my opinion). They were timely, did a lot of work to get material in short notice, professionally and expeditiously handled wrong parts from Mfg, and compressed the turn around time at my last minute request. I can't speak more highly of them and will use them again myself! I don't write a lot of on-line reviews but their product was exceptional and I think sharing real and positive experiences is important.

5

I came in confused about my "three starts" countdown on my 2014 Sprinter. Dealership appointments were backed up four months with no explanation. Jason and Jason clarified the DEF modification program that Mercedes has to satisfy anEPA suit, and advised me how to proceed. I was back on the road the next day! They did preventive maintenance and now the Sprinter is in top shape. I'm an exuberant camper!

5

Excellent, quite knowledgeable. Highly recommended.

5

They did an excellent job of explaining. Work that needed to be done now and should be done in the future. Pricing was fair, and service was great.

3

I read previous reviews regarding The Shop Automotive and they appeared to be very positive. I made an appointment for the 'check engine' light on my Sprinter RV and asked them to look at my front brakes. Everything appeared promising but after three days the mechanic told me they couldn't fix the check engine light issue. They did determine there was a problem with the DEF tank heater or sensors. It was either too hard to get to or they didn't have the time or resources to make the repairs. The bottom line is that I left with shop with new front brakes pads but with the 'check engine' light still on. And I still need to find a shop who can do the necessary repairs to the DEF tank heater.

5

The team at The Shop is awesome! We took our 2014 Sprinter van to them as we noticed that our front tires weren’t wearing evenly. They got us in quickly, were very transparent about the issue and then fixed up our van faster than they estimated. Our van now runs better than ever! This team knows what they are doing! I am SO happy that we found them.

5

As usual, the Shop staff were great, honest, and got the job done. It's refreshing when you go in to get car repairs and the staff understands the costumer's goals (keeping an old beater on the road in this case) and doesn't try to upsell you on service that is beyond the realistic outcome for the client.