Boulder Auto Repair

I have THE BEST experience when I bring my vehicle to The Shop! Their customer service is excellent. The communication received about what is going on with my vehicle is unparalleled. I feel like I understand what the issues are, and what options are available as solutions. I never feel pressured. My vehicle drives better than it ever has before, and feels like new! I can't recommend The Shop enough!

Professional and efficient. Courteous and thorough. Will use them again.

Jason helped me out and got it done a couple hours early. Highly recommend.

Super knowledgable staff. Couldn't ask for better service!

This is the best auto service experience I've had with my conversion van. They're professional, timely, and Patton's explanations of what was going on in the van was so helpful. This was the first time I've gotten service that didn't feel like the end of the world! Thank you to everyone at The Shop Automotive, I'll be back for sure!

First time taking my Sprinter to The Shop. Super friendly and thorough job. I am psyched to find a local shop to take my Sprinter to for service!

Sprinter 144. Steering was shaking at high speeds. After tire balancing, alignment and multiple visits to Mercedes dealer, problem was still persistent. Staff at The Shop did a thorough diagnosis and found a bent hub (rare but possible). No more shaking. Glad to be able to find a local shop that is thoughtful and does quality work for Sprinters.

The Shop staff took time to take me through their recommendations after their free inspection, which I really appreciated. They also understood that I don't make a ton of money, so we prioritized what needed to be done first, and what could come next, etc. I really appreciate their pick-up and dropoff option for folks that are more high-risk. I can tell they really do care about their customers.

II'm a no to this business. While there are some positives, you should know about the negatives. Jason is the owner. He was initially awesome on the phone which is why I decided to take my Range Rover into them. Once I took it in, his tech, however, was condescending and a horrible communicator. When I raised it with Jason, he was apologetic but did not handle the issue. The biggest problem is an issue they missed. They told me there was no problemI with my suspension even though I told them the light kept coming on and that the Range Rover dealership had said there was a problem with the suspension. After picking it up, the light continued to come on and the error message says I can't drive it over 30 miles per hour. When I called them back to see about getting the issue looked at, Jason was extremely condescending. There were multiple people listening to how he spoke to me (I had him on speaker) and were appalled by his lack of professionalism. (they had choice words about him after the call) Even though they made the error and he agreed it would only take 30 minutes to look at it, he is refusing to look at it for 2 weeks. That is a problem for me given that we want to use it for my birthday weekend to go on a staycation. I'm fuming about the arrogance and complete unprofessionalism of this guy.

Brought in a car for inspection to make sure it's a good purchase. Everyone was really great, they inspected it thoroughly and suggested some minor maintenance (which we were happy to do) and answered all our questions patiently. We're really pleased that we found this shop :)