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5

Best shop in town. Jason deeply cares about quality and attention to detail. Hes easy going and a great guy as well.

Thank you so much for the kind words. We’re thrilled to hear that you had such a positive experience with the service at The Shop in Boulder with your Toyota Tacoma.

- The Shop Automotive LLC
5

Have been wonderful to work with.

Bill - its been great dong service on your Sprinter Van and your Toyota Rav4 here at The Shop in Boulder.

- The Shop Automotive LLC
5

We have used The Shop Automotive for three years. They service my Toyota Tacoma truck and recently a 2012 Honda fit. They are very honest when they inspect the car,Tell you what you need to fix immediately and what can be postponed to the next visit. Technical expertise and customer service are fabulous.

Bill, thank you for being a loyal customer for three years! We're glad to service both your Toyota Tacoma and Honda Fit. Our priority is providing honest inspections and prioritizing repairs, and we're grateful for your appreciation of our technical expertise and customer service.

- The Shop Automotive LLC
5

The Shop was able to schedule my MiniCooper in quickly and did a fantastic job with the service. Prices were reasonable and the service writer is friendly and professional. I live in Loveland, and I could not believe the difference on the drive home after the tune-up. Many thanks to "The Shop".

Thank you, Dana, for trusting us with your Mini Cooper's tune-up! We’re glad to hear you had a great experience at The Shop Automotive. Our team is committed to providing top-notch auto repair and service. Let us know if you need anything else for your vehicle!

- The Shop Automotive LLC
5

Honest - Timely - Friendly - Efficient - No 'upselling' - Clean shop - Answered phone - Answered questions... Job well done.

Thank you Scott for sharing your fantastic experience with your Sprinter Van! We are thrilled to hear that our honest and efficient service exceeded your expectations.

- The Shop Automotive LLC
5

It was time to stop going to the dealership with my 2020 Tacoma as I was fed up with the poor quality of work and lack of accountability from the mechanics or service writers. As an independent business owner myself I focused on finding a local, independent specialist. I checked out many prospective shops through Google and other reviews, and settled on The Shop Automotive as looking solid. It turns out they are! Easy appointment booking; great communications regarding appointment time; an in-depth chat with the owner when I brought in my truck; a full inspection that was unexpected and complimentary; and a thoughtful and detailed explanation of what came up in the inspection, pluses and minuses of addressing the issues, and full disclosure of fees. Oh, and the work I needed done was completed on time and at the rate I was quoted. My Tacoma and I have found an excellent resource for getting many more miles and years together.

Brett, thank you for your detailed review! Your Toyota Tacoma is in great hands at The Shop Automotive, we're always happy to perform an inspection and discuss the results, and we look forward to providing excellent service for all your future automotive needs.

- The Shop Automotive LLC
3

This shop has all of the bells and whistles you would expect from a Boulder shop and the front desk personnel are courteous. My personal experience was not that effective and a bit frustrating. My 2014 Mini Countryman had an the engine light on and was in 'reduce power/safe' mode. They felt that they would need to tackle some of the engine code issues and then reassess. I spent over $1000 before they described the possibility of a very expensive component replacement that would involve disassembly of the engine, which they had done before, but not on a 2014 Mini. I paid up, took the car to a more dedicated Mini mechanic and in less than an hour, the mechanic identified that the timing chain and turbo need replacing and the work exceeds the value of the car. If that diagnosis was made at 'The Shop Automotive', I would never have spent $1000 since I didn't spend any money at the other shop (the car is 'mechanically totaled'). So I learned something... get all of the diagnosis up front and in writing. It's a bit nonsense to say 'that they needed to tackle some codes before others'. To what end; what if I had approved $5000 of work only to find we have another $10,000 to go. They later called to backtrack on the 'engine separation' task; they had confused the Mini operation with that of a VW Tiguan. I will 'own' some of this process; I should have requested a full listing of issues first before approving any work, but guidance in the process of repair is expected. Not related to The Shop, I learned a hard lesson regarding the Mini Countryman; at around 90,000 miles, it's common that the turbo and timing chain need replacing costing approximately $10,000 to do both (I quoted it at three shops).

Joe, thank you for your feedback on your Mini Countryman, and we sincerely apologize for the frustration this caused. We understand how important transparency is in the repair process, we appreciate you sharing your experience as it helps us improve communication with our customers moving forward.

- The Shop Automotive LLC
5

I've been taking my 4Runner and Sprinter to The Shop for years. They have convenient scheduling, take care of everything that needs doing, and don't recommend unnecessary add-ons to drive the price up.

Thank you, Andy, for your loyalty to The Shop in Boulder! We're glad to been your auto care provider for years, our priority is always offering efficient and honest automotive service and transmission work, and we're looking forward to continuing service on your Toyota 4Runner and Mercedes Sprinter Van.

- The Shop Automotive LLC
5

I brought my 4Runner to The Shop for an evaluation. They found and fixed some problems, and the truck drives like new now. Very happy.

David, thanks for trusting us with your Toyota 4Runner, and glad our automotive evaluation and repairs have made your truck feel brand new again. Your satisfaction means the world to us.

- The Shop Automotive LLC
5

Excellent responsiveness and expertise, and relatable communication.

Thank you, Dave. We strive to pair our expertise on automotive service with honest communication.

- The Shop Automotive LLC